Tracking Status

Track packages in the customer portal

AirDrop now keeps package tracking inside the customer portal so status checks use your authenticated account and the same package data shown in the app.

1. Sign in with your AirDrop customer account.
2. Open Packages to view package status, courier references, invoices, pickup readiness, and delivery updates.
3. If a tracking number is not listed on your account, contact AirDrop support so the team can verify it securely.

Important details

• Public tracking lookup is not exposed on this page because package status belongs to the signed-in customer context.
• The customer portal is the source of truth for your AirDrop package status.
• You can also use the in-app quick track search after signing in.