This page explains how to request deletion of your AirDrop Express account (published by AirDrop Limited) and what happens to your data when you do.
How to delete your account
- Sign in with the AirDrop customer account you want to close.
- Open Account Deletion in the customer portal (also available in the mobile app under More → Account Deletion).
- Confirm your password and select a reason. Your account is then deactivated, the request is recorded, active sessions and tokens are revoked, and you are signed out.
What happens to your data
- Deleted / deactivated: your login access, saved delivery preferences, referral invitations, and app notification tokens.
- Retained temporarily: shipment, invoice, and payment records tied to your account are kept for the period required by Jamaican customs, tax, and anti-fraud regulations, then purged.
- Retained where required by law: KYC/compliance documents are stored securely and only for as long as the law requires.
Important details
- Account deletion is tied to the authenticated session — no one can delete your account by typing your email address on a public form.
- Deletion requests are processed immediately; residual records are purged on the regulatory schedule above.
- If you change your mind before the retention window ends, contact support to ask whether reactivation is still possible.
For help before or after deletion — or to request deletion by email if you can no longer sign in — contact AirDrop support or email support@airdropja.com.
